Returns & Exchanges
Return Policy (USA)
Try on your purchase in the comfort of your own home. Shop comfortably, knowing that our return & exchange policy is easy and simple. You can choose to make an exchange or return items for refund or store credit.
14 Days returns & exchanges period
- The return shipment must be initiated within 14 days of delivery date.
- A return label will be provided once an email is received at care@renaissancebydg.com. Please state your order number and which items you’d like to exchange/return and the reason. We’ll advise with instructions for return shipping.
Conditions:
Please ship products back to us in the state and manner you would wish to receive them.
Items should be returned new, unused and with all renaissance tags still attached.
Provided branded boxes, branded dust bags, hang tags and cards should be included in your return. The packaging is part of the product.
Shoes must be tried on on a carpeted surface until you are certain you are keeping them.
Send all items you wish to return from an order in the same shipment so that we can process the return as quickly as possible.
Return Policy (Rest of the World)
Try on your purchase in the comfort of your own home. Shop comfortably, knowing that our return & exchange policy is easy and simple. You can choose to make an exchange or return items for refund or store credit.
14 Days returns & exchanges period
- The return shipment must be initiated within 14 days of delivery date.
- Purchase a return label and arrange drop-off or pick-up at attractive rates.
- The return shipping costs will be credited to your next order(s).
- When making an exchange we always ship the new product to you for FREE.
Conditions:
Please ship products back to us in the state and manner you would wish to receive them.
Items should be returned new, unused and with all renaissance tags still attached.
Provided branded boxes, branded dust bags, hang tags and cards should be included in your return. The packaging is part of the product.
Shoes must be tried on on a carpeted surface until you are certain you are keeping them.
Send all items you wish to return from an order in the same shipment so that we can process the return as quickly as possible.
How do I return my order?
Email care@renaissancebydg.com stating your order number and which items you’d like to exchange/return and the reason. We’ll advise with instructions for return shipping.
Returns and exchanges are processed within 2-3 working days from the time we receive the products back.
Contact us
If you have any questions or special requests, please contact our customer care team.
care@renaissancebydg.com
